Middletown PD
 

 

FAQs

 

(Frequently Asked Questions)

 

   What are the hours of the Middletown Police Department?
   The Middletown Police Department provides law enforcement services 24 hours a day, 7 days a week.

   What are your office hours?
   Monday through Friday, 8 a.m. to 5 p.m.

   How may I contact the Middletown Police Department?
   Our phone number is (302) 376-9950
   Our FAX number is (302) 376-9952

   How do I report a non-emergency situation?
   For non-emergency reports, please call (302) 573-2800, and speak with the dispatch center.  This keeps the 9-1-1 lines open for emergencies.
   In case of an emergency, dial 9-1-1

   How do I obtain a copy of a Police Report or Accident Report?
   You may come to the office during normal business hours and get a copy. You will need your case number (if available) and a photo ID. It is a good idea to call prior to coming to the station, so we can check to see if your report is available for pick up. Please call 376-9950. 

   How long after my incident until I can get a Police Report?
   Reports are checked by a Patrol Supervisor, and we ask that you allow us 5 to  7  business days to process the report.

     Is there a cost to get a report?
  Crime reports are only provided to victims, a “victim's copy” is free of cost.  Accident reports are $25, Fatal Accident reports are $75.  You may pay by check, money order or cash.  At this time, credit cards are not accepted.

   What do I do if a police officer turns on his lights and siren to stop me?
   You should immediately pull to the edge of the roadway and place your vehicle in park. Always remain inside your vehicle unless instructed to exit your vehicle. It is very important that you place your hands in plain view of the officer; this is to ensure the safety of our officers and the citizens that we have contacted. This is a very stressful incident for both the citizen and the officer and we will do everything possible to get you back on your way.

   What can I do about speeding in my neighborhood?
   The Middletown Police Department invites requests for traffic enforcement, especially in residential areas. Simply call the Middletown Police Office telephone number, 376-9950, and report the problem. Once a complaint is received, officers are notified and assigned to monitor speeds in the affected area.

   How do the police decide which calls to respond to first?
   The dispatcher and police sergeant make the decision based on available information and their experience. Calls are given a priority code that ranges from 1 to 7. An example of a priority 1 call would be a call where there are injuries, death or there is a threat of injuries if the police don’t respond quickly. An example of a priority 7 call would be a citizen who just needs to ask a police officer a question. 

   Many times calls require two or more police officers and there may be several of these types of calls at one time. Please be patient and if the situation changes, you can call us back and give us any new information. Just like the emergency room at the hospital, calls are prioritized and are not always handled in the order they were received. 

   I have questions or concerns about a police officer’s procedures.  Is there someone I can call to discuss the matter?
   These matters can usually be resolved by speaking to the officer’s supervisor. You can call 376-9950 and ask to speak with the officer’s supervisor. If you don’t know the officer’s name, you can tell us the date, time and location of the incident and we can help you get in touch with the supervisor. If you are not satisfied with the result, you can come to the police station and complete a formal, written statement that will be forwarded to the lieutenant assigned to investigate these matters.